Service and Warranty
CaravanMoverShop specializes in caravan movers. We also provide maintenance and repairs, even if you didn’t buy the mover from us. Our mechanics are mobile and are able to provide help on location.
We carry out maintenance and service for all brands. We follow a standard protocol which helps us to find and solve a malfunction fast. When you visit us we first check whether the mover is fitted correctly and if the battery is working properly. Then we will fix the problem. By using this systematic approach we are able to find the underlying problem and solve it.
We value a good guarantee and when formulating our advice we looked closely at the warranty conditions. The warranty conditions and way of handling them may differ per brand and model.
On the movers that we sell and install such as Reich, Truma, AL-KO and PowrMover there is generally a 5 year warranty period. Apart from our guarantee, you can also claim the guarantee from the manufacturer and its European network service. With Reich you are entitled to a guarantee of 5 years, with AL-KO and Truma 2 years. If you decide to fit the mover yourself the warranty is 2 years, but out of leniency we have chosen to extend this with another 3 years . On the Go2 Rh2 mover the warranty period is restricted to 2 years and you are not entitled to the use of the Truma service network.
For proper operation of the mover it is necessary that it is well-maintained. You can do a part yourself. Clean your mover after each use and follow our advice on charging the battery. Don’t forget to get the batteries out of the remote control handset in winter. It is advisable to have the mover maintained every two years. We offer a check-up and maintenance service at a fixed price.
When the mover is supplied and installed by us
If the mover has been bought and installed by us there are no costs in case of warranty for the service in our workplace. With a surcharge our service is possible at home. If the problem exists due to errors of use costs might be calculated.
Procedure if the mover was bought at us, but you have fitted the mover yourselves
If you have purchased the mover from us, but have mounted it yourself, we must first check whether the mover has been mounted correctly. Fitting errors are corrected and costs are charged for this. If it appears that the mounting error is the cause of the fault, we cannot logically submit a warranty claim. Experience shows that most warranty applications are due to a mounting error. You have significantly less chance of malfunctions if you have the mover assembled by us. Of course, if there is a warranty, the defect will be resolved under warranty. After the warranty period, there is a leniency period for most movers, this is communicated to the mover on the website at the time of purchase.
In the case you didn't buy the mover from us
If you have purchased the mover elsewhere, we must first check whether the mover is mounted correctly. Fitting errors are corrected and costs are charged for this. If it appears that the mounting error is the cause of the fault, we cannot logically submit a warranty claim. Experience shows that most warranty applications are due to a mounting error. You have significantly less chance of malfunctions if you have the mover assembled by us. Of course, if there is a warranty, the defect will be resolved under warranty. If possible we declare the labor costs at the manufacturer, this depends on the warranty conditions of your mover.
After the warranty periode
If your mover is no longer covered by the warranty, we can also solve your problem. We have almost all parts in stock and will repair the mover as quickly as possible. The costs of labor are 80 euros per hour and the costs of used parts will be charged. Because we have almost all parts in stock, we can often repair your caravan mover in short term.
Phone and e-mail
Our customer service is on working days available until 17.00 on