If you unexpectedly have a problem with the products purchased with us, the problem with the product will be resolved as soon as possible. We will ask you to send an email in which you describe the problem. You will then receive further questions, or a guarantee number and a step-by-step plan on how we can solve the problem.
Many faults on a product such as a mover can easily be rectified by telephone explanations from our technicians. A common problem is, how do I turn on the remote control ... and if that is successful, how do I automatically move the reels to the belt. It seems simple; but every product is protected against accidental use and after a year it is often unclear how it worked again.
As a rule, you can not contact the manufacturer or importer directly with this brand.
If you have damage, or if there are problems after the warranty period, the brands PowrMover, Reich, Truma, and AL-KO offer an almost complete range of spare parts. So, if you have a small problem after the warranty period, you don't have to buy a whole new mover. You can often solve the problem with a separately ordered spare part. The spare parts of most movers are guaranteed available for 10 years. In addition, we have the most extensive range spare parts used and new in stock.